Waitron

The main purpose: Serve food and beverages to customers during banquets. Check with customers to ensure that they are enjoying their meals and take action to correct any queries. Communicate with customers to resolve complaints and ensure customer satisfaction at all times.

Reporting to the: Hospitality Host

Key responsibilities will include but are not limited to:

• Attend to all service requirements of the customers.

• Take food and beverage orders and ensure correct orders are provided.

• Deliver correct orders and correct bills to customers should there be additional bills.

• Greet each and every customer appropriately as per company standards.

• Explain the menu and upsell food and beverages at all times.

• Check on the customers regularly to ensure that their needs and expectations are met.

• Set up tables with correct crockery, cutlery and table supplies.

• Clear all used plates from tables.

• Maintaining the operating equipment within the company.

• Execute instructions or tasks given by Supervisor or Manager.

• Be pro-active in dealing with customer and customer complaints and escalate unresolved issues to the supervisor or the manager.

• Maintain high standards of cleanliness at all times.

• Adhere to company health and hygiene policies and procedures.

Minimum Qualifications and Experience:

• Matric or equivalent (NQF Level 4.

• Three (3) years waitron experience.

• Experience in a 5-star establishment i.e. a Hotel, resort or similar will be advantageous.

Personal attributes: This position would suit a well-disciplined and proactive individual. The ideal incumbent will be enthusiastic and embody the CTICC values. The candidate must have good communication skills and attention to detail.

The position is based on an hourly paid salary structure.

Must be able to work abnormal hours (weekends and public holidays).

Kindly apply for this position through our applicant tracking system: https://cticc.recruitee.com/ before 17h00 on the 9th April 2025 by completing the Employment Application Form and submitting your highest qualifications, CV and your e-vaccination certificate. Only shortlisted candidates and complete applications will be considered. The CTICC reserves the right to close this advert at any given time.

The CTICC is committed to Employment Equity and take the approved EE Plan into account during the recruitment process.

Remuneration will be discussed with the successful candidate. Should you not hear from CTICC within 30 days consider your application unsuccessful.

For more information on the Cape Town International Convention Centre please visit: www.cticc.co.za